This is not a generic casino review — this is a practical operator manual for Casino infinity players.
Prerequisites
- A valid e-mail address and a smartphone or computer with a current browser — the platform is a mobile-optimized website and also offers a progressive web app (PWA), which you can launch directly from the browser without an app-store installation.
- Proof of identity (ID card or passport) and, in some cases, a proof of address (utility bill) for the KYC process.
- A payment method accepted by the casino — typical options are credit cards, e-wallets, and bank transfers. Check the cashier section before registering.
- Basic knowledge of bonus terms: wagering requirements, time limits, and game weightings.
- For players in the EU/Nordic region: understand that a Curacao licence may have tax implications — winnings might be subject to local income tax. This is not financial advice, but a user tip to keep in mind.
- Stable internet connection, because live dealer games and streams require bandwidth.
Registration
- Open the website and click on the “Sign Up” or “Register” button.
- Fill in the form with your personal data: first name, last name, date of birth, and address.
- Create a username and a strong password — use a mix of letters, numbers, and symbols.
- Enter your e-mail and confirm it via the link sent to your inbox.
- Set up two-factor authentication (2FA) if available — this adds a layer of security to your account.
- Complete the KYC verification by uploading the required documents. This may take a few hours to a few days, so do it early to avoid withdrawal delays.
Bonus Math
Let’s say the casino offers a welcome bonus with a 100% match up to 200 € and the wagering requirement is 35x the bonus amount. If you deposit 100 €, you receive 100 € in bonus funds. The total amount to wager is:
Bonus amount × wagering requirement = 100 € × 35 = 3,500 €.
Additionally, some casinos require you to wager the deposit as well. In that case, the calculation changes:
(Deposit + Bonus) × wagering requirement = (100 € + 100 €) × 35 = 200 € × 35 = 7,000 €.
Now, consider the contribution of different games. Slots often count 100%, while table games may count only 10% or even 0%. If you play blackjack with a 10% weighting, a 10 € bet contributes only 1 € toward the wagering requirement.
To calculate the expected loss during wagering, multiply the total wager by the house edge of the game you play. For example, if you play a slot with a 96% RTP, the house edge is 4%. Expected loss = total wager × house edge = 3,500 € × 0.04 = 140 €. That’s about 40% of your bonus, so think carefully before accepting a bonus.
Always read the terms and conditions to see if the bonus is worth it. Use a calculator or a spreadsheet to model different scenarios, and never chase bonuses that require excessive wagering.
Licence & Player Protection
Casino infinity casino operates under a licence from the government of Curaçao. This licence allows the casino to offer its services to international players, but it is not as strict as a UKGC or MGA licence. While the casino must follow anti-money laundering rules and fair gaming practices, the level of player protection may be lower compared to EU-regulated markets.
As a player, you should always check the licence number and verify it on the regulator’s website. In the event of a dispute, you can escalate the issue to the Curacao licensing authority. Keep in mind that for players from the EU or Nordic countries, winnings from a Curacao-licensed casino may be subject to local income tax. It is your responsibility to report and pay taxes according to your country’s regulations.
Look for certifications from independent testing agencies like eCOGRA, which indicate that the games are fair. Also, set deposit limits and use the casino’s responsible gambling tools, such as self-exclusion and time-outs, to ensure you play responsibly.
Money In, Money Out
Casinoinfinity supports a variety of payment methods. Here is a comparative table of typical options:
| Payment Method | Deposit Time | Withdrawal Time | Fees | Limits |
|---|---|---|---|---|
| Credit/Debit Card | Instant | 2–5 business days | None from casino side | Up to 5,000 € per transaction |
| E-wallets (Skrill, Neteller) | Instant | Under 24 hours | None | Up to 10,000 € per transaction |
| Bank Transfer | 1–3 business days | 3–7 business days | May apply | Minimum 100 €, maximum 50,000 € |
| Cryptocurrencies | Instant | Up to 1 hour | Network fees apply | No max limit |
To deposit, go to the cashier, choose your method, enter the amount, and confirm. For withdrawals, you may need to verify your identity first. The casino may also require you to use the same method for withdrawal as for deposit, up to the deposited amount. Visa and Mastercard withdrawals are possible, but e-wallets are usually the fastest. Always check the withdrawal limits and processing times, as they can vary depending on your loyalty status.
When Things Go Wrong
Even with a reliable casino, issues can arise. Here are common scenarios and how to handle them:
Scenario 1: Your withdrawal is pending for longer than 72 hours. Contact support via live chat and ask for a status update. If the casino claims to have sent the money, check your payment provider for any delays.
Scenario 2: Your account is blocked after a large withdrawal request. This is often a security measure. Provide any requested documents to verify your identity again. Be patient, but if it takes more than a week, escalate to the licensing authority.
Scenario 3: A bonus was accidentally applied to your account, and you want to cancel it. Read the terms — some casinos allow you to remove a bonus before playing. If you have already played, you may forfeit the bonus and any winnings from it. Contact support for assistance.
Scenario 4: You believe a game is faulty. Document your gameplay with screenshots or screen recording, note the time and session ID, and contact support. A fair casino will investigate and refund if there is a technical error.
Scenario 5: Your account is flagged for a breach of terms, such as using a VPN. To prevent this, use a stable IP address and avoid VPNs unless you have contacted support in advance. If you are flagged unfairly, appeal to the casino’s compliance team.
For any unresolved issue, you can file a complaint with the Curacao Gaming Control Board, but note that they may take weeks to respond. Always keep records of your communication.
Pro Tips
If your withdrawal is delayed, follow these steps:
- Check the status in your account: open the transaction history and look at the withdrawal state (pending, processed, paid).
- Wait for the standard processing time: typically 24–72 hours. Do not contact support immediately.
- After 72 hours, send a message via live chat or e-mail to support, quoting the transaction ID and asking for a specific explanation.
- If the casino cites technical issues, ask for an estimated resolution date and set a reminder to follow up.
- If the money is still not in your account after 7 business days, request a withdrawal cancellation and try an alternative method, or contact your payment provider.
- As a last resort, file a complaint with the licensing authority and include all evidence.
Remember to set realistic expectations: bank transfers can take up to a week even after the casino releases the funds.
Players Ask
How long does the KYC verification take?
Typically, the verification process takes between a few hours and two business days, depending on the volume of requests. Always upload clear, readable copies of your documents and make sure they are valid.
Are there any fees for deposits or withdrawals?
The casino does not charge fees for most methods, but your payment provider may impose its own charges, especially for currency conversion or bank transfers. Check the cashier for details.
What is the withdrawal limit per transaction?
Withdrawal limits vary depending on your payment method and loyalty level. Standard limits range from 1,000 € to 10,000 € per transaction, with higher limits for VIP players.
Can I cancel a withdrawal after requesting it?
Yes, you can cancel a pending withdrawal from the cashier section, but the money will return to your casino balance and you may lose the processing fee. Once the withdrawal is paid, cancellation is no longer possible.
How does the welcome bonus affect my withdrawals?
Until the wagering requirement is met, your bonus and any related winnings are subject to a playthrough condition. You can withdraw your deposited funds before completing the wagering, but you will forfeit the bonus.
Is the casino licensed and regulated?
Yes, it holds a license from the government of Curaçao. This ensures basic standards of fairness and security, but the legal protection may be less extensive than with European licenses.
How do I close my account permanently?
Contact customer support and request self-exclusion, which can be permanent or for a defined period. The casino will block your access to the website and prevent you from creating a new account.
Conclusion
By understanding the registration process, the maths behind bonuses, and the proper procedures for handling withdrawals, you can enjoy a smooth and responsible gaming experience. Remember to always read the fine print, keep records, and play within your means. Whether you are a newcomer or a seasoned player, this manual gives you the tools to navigate the platform confidently.